Fine Hair Collection 7-Day Return Policy
THE HAIR CANNOT BE REFUNDED OR EXCHANGED AFTER TAGS/WRAPS HAVE BEEN REMOVED OR IF HAIR PATTERN HAS BEEN BROKEN, WASHED OR USED! Before using your hair, please inspect the hair thoroughly to make sure that you’ve received the correct length, color, texture, and quantity as per your desire. We highly encourage our customers to inspect and examine all of their hair without opening the bundles. The coils and waves patterns on the Loose, Curly, Body and Deep Wave hair must be intact. Under no circumstances should the coils/waves be pulled apart, finger combed or brushed. If the pattern is broken on the hair, we cannot return or exchange the product. The hair must be returned in the same form and condition it was delivered in. We want our customers to be satisfied and if for any reason you have an issue with your order, please contact us immediately.
If you have any issue with the hair and qualify for return, please email us your return request and return hair within 7 days of receipt of your hair. Email us at firstname.lastname@example.org. Our return policy is valid and we will honor your request only if you have made a return request within 7 days of receipt of your order. The Fine Hair Collection is not responsible for lost, stolen, or items damaged during transit. *Please review exclusions and restrictions to the 7-Day Return Policy.
*Term & Conditions
Purchase of Haircare or FHC Spa products: Haircare and Spa products cannot be returned. If you have allergies or you think you are allergic to any of the ingredients, do not use the product. If you are unsure if you are allergic, please do a 24-hour skin test prior to application of the product. By purchasing you agree to hold The Fine Hair Collection harmless for damages. We are not liable for any illness or allergic reaction. We don't expect any issues, but if you have any, please contact us at email@example.com.
*Exclusions & Restrictions:
Shipping fees are nonrefundable. Please verify your delivery address. If a package is returned due to insufficient address or undeliverable addressed, the buyer will be responsible for the shipping cost to resend the item. If the buyer chooses not to have the items resent and opts for a refund of the items, shipping fees are not refundable. A 10% restocking fee will be deducted from the refund. Please be reminded that it can some times take up to 28 days for a shipment to be returned to sender for insufficient address. The Fine Hair Collection cannot send a new shipment to buyer until the original shipment has been recovered safely by us. We cannot issue a refund if you mistakenly have your items delivered to the wrong address. No exceptions.
* Any purchases made are bound by these shipping and return terms.