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You will receive tracking information once your package has shipped. Orders will be processed within one to seven business days. Please factor in weekends and holidays. Also please factor in the off chance of a customs delay, inclement weather delay or natural disaster. Once a package leaves our facility for delivery, we no longer have any control over the package. Therefore, we are unable to make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, The Fine Hair Collection will help resolve the issue to the best of our ability, yet we will not be held responsible or liable for the delivery issue. The Fine Hair Collection will NOT reship or issue refunds on lost shipments. The Fine Hair Collection is not responsible for lost, stolen, or items damaged during transit. If a package is returned due to insufficient address or undeliverable as addressed, buyer will be responsible for the shipping cost to resend the item. If the buyer chooses not to have the items resent and opts for a refund, shipping fees are not refundable. A 20% restocking fee will be deducted from the refund. Please be reminded that it can take up to 28 days for a shipment to be returned to sender for insufficient address. The Fine Hair cannot send a new shipment to buyer until the original shipment has been recovered safely by us. We cannot issue a refund if you mistakenly have your items delivered to the wrong address. No exceptions. ** Any purchases made are bound by these shipping and return terms.