CONTACT US

Fine Hair Collection Number
504.462.2423
ADDRESS

New Orleans, LA

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Please be aware that we provide 100% human hair. Each donor’’s hair is unique. Be ensured that we will provide you quality hair. All bundles are approximately 3.5 ounces (100 grams) and are natural in color. All standard closures and frontals are medium brown. Some photos may include various lace.  We are confident in our products and offer a 100% guarantee and a 7-day return policy*. If you are not pleased with what you see when your hair arrives, please contact us. We want to ensure that our customers are happy and satisfied with their purchases. Our satisfied customers are the reason behind our successful business.

Once your order has been completed, you will automatically get a sales receipt. We advise our customers to keep the sales receipt in the rare event there is an issue with your order.

Thank you for your purchase! The Fine Hair Collection is confident in the products we provide for our customers. If for any reason you are unsatisfied with your purchase, we will be more than willing to refund or exchange the item within 7 days of delivery*.  Please email your refund or exchange request to thefinehaircollection@gmail.com.

By law, we cannot resell any human hair products that makes contact with bare scalp.  Before using your hair, please inspect the hair thoroughly to make sure that you have received the right length, color, texture, quantity and quality as per your desire. We highly encourage our customers to inspect and examine all of the hair products without opening the bundles. Please do not remove any of the hair tags.  We cannot process a refund on custom, special or made to order items. We cannot process a refund for items financed by a 3rd party. Refunds cannot be processed if hair tags have been broken or removed. The coils and waves on any Curly and Wave hair must be intact. Do not pulled apart, finger combed or brushed the wave/coils in the hair. If the style pattern is broken on the curly or wave hair, we cannot process a return/exchange for the product. All hair that is exchanged or returned; must be returned in the same condition in which it was delivered. If for some reason you have any problems with your order please contact us immediately.

Again, if you have any issue with the hair, please email and hair within 7 days of receipt of your hair. Email us at thefinehaircollection@gmail.com. Our return policy is valid and we will honor your request only if you have made a return within 7 days of receipt of your order and the order qualifies for a refund or exchange.

Yes, we restock the items that are sold out or out of stock but it takes some time so be patient with us!

We recommend customers ship their orders to addresses that are permanent and can accept deliveries. Please, please make sure you enter your address correctly while ordering so you can receive the shipments easily and on time. Unfortunately, we are not responsible for orders sent to an incorrect address. If you have any other questions, feel free to call us at 504-462-2423.

Affirm Overview and Application Process

What is Affirm?
Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments.
Why buy with Affirm?
  • Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
  • If Affirm approves your loan, you’ll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you’ll pay over the course of the loan. There are no hidden fees.
  • The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan — all within seconds.
  • You don’t need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
  • You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.
  • Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
What is required to have an Affirm account?
To sign up for Affirm, you must:
  • Be 18 years or older (19 years or older in Alabama or if you’re a ward of the state in Nebraska).
  • Not be a resident of Iowa (IA) or West Virginia (WV).
  • Provide a valid U.S. or APO/FPO/DPO home address.
  • Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
  • Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.
How does Affirm work?
Affirm loan-application process steps:
  1. At checkout, choose Pay with Affirm.
  2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
  3. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
  4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
  5. To accept Affirm’s financing offer, click Confirm Loan and you’re done.
After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment.  Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.
How does Affirm approve borrowers for loans?
  • Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number.
  • Affirm verifies your identity with this information and makes an instant loan decision.
  • Affirm bases its loan decision not only on your credit score, but also on several other data points.  This means that you may be able to obtain financing from Affirm even if don’t have an extensive credit history.
Does Affirm do a credit check, and how does it impact my credit score?
Affirm does a “soft” credit check, which verifies the customer’s identity but does not affect a customer’s credit score. Affirm’s underwriting model does not use a hard credit check. There is no effect on a consumer’s credit score when they apply for an Affirm loan.
Why was I denied financing by Affirm?
The merchant has no information regarding a customer’s financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn’t able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately Affirm’s decision is final.
Why was I asked to verify my identity?
If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN, or requesting a photo of your ID. Affirm takes these steps in some cases to counter fraud and provide the most accurate credit decision they can.
Why was I prompted to enter my income?
Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.
Why was I prompted for my checking account?
Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials—they are transmitted securely to your bank.
If Affirm asks you to link your checking account, Affirm won’t be able to offer you credit if:
1) Your bank is not listed
2) You choose not to link your checking account
3) You don’t use online banking
4) The username and / or password you provide is incorrect
5) You’re unable to successfully connect your checking account
Why is my bank not listed?
Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with another payment method.
Why was I prompted for a down payment?
Affirm isn’t always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can’t be changed and must be made upon confirming your loan and before the loan offer expires.
Will I see how much interest I am paying prior to accepting my loan?
Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.
Why can’t customers outside the U.S. use Affirm?
Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.
Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
You cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.

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