New Orleans, LA
FREQUENTLY ASKED QUESTIONS
Please be aware that we provide 100% human hair. Each donor’’s hair is unique. Be ensured that we will provide you quality hair. All bundles are approximately 3.5 ounces (100 grams) and are natural in color. All standard closures and frontals are medium brown. Some photos may include various lace. We are confident in our products and offer a 100% guarantee and a 7-day return policy*. If you are not pleased with what you see when your hair arrives, please contact us. We want to ensure that our customers are happy and satisfied with their purchases. Our satisfied customers are the reason behind our successful business.
Once your order has been completed, you will automatically get a sales receipt. We advise our customers to keep the sales receipt in the rare event there is an issue with your order.
Thank you for your purchase! The Fine Hair Collection is confident in the products we provide for our customers. If for any reason you are unsatisfied with your purchase, we will be more than willing to refund or exchange the item within 7 days of delivery*. Please email your refund or exchange request to email@example.com.
By law, we cannot resell any human hair products that makes contact with bare scalp. Before using your hair, please inspect the hair thoroughly to make sure that you have received the right length, color, texture, quantity and quality as per your desire. We highly encourage our customers to inspect and examine all of the hair products without opening the bundles. Please do not remove any of the hair tags. We cannot process a refund on custom, special or made to order items. We cannot process a refund for items financed by a 3rd party. Refunds cannot be processed if hair tags have been broken or removed. The coils and waves on any Curly and Wave hair must be intact. Do not pulled apart, finger combed or brushed the wave/coils in the hair. If the style pattern is broken on the curly or wave hair, we cannot process a return/exchange for the product. All hair that is exchanged or returned; must be returned in the same condition in which it was delivered. If for some reason you have any problems with your order please contact us immediately.
Again, if you have any issue with the hair, please email and hair within 7 days of receipt of your hair. Email us at firstname.lastname@example.org. Our return policy is valid and we will honor your request only if you have made a return within 7 days of receipt of your order and the order qualifies for a refund or exchange.
Yes, we restock the items that are sold out or out of stock but it takes some time so be patient with us!
We recommend customers ship their orders to addresses that are permanent and can accept deliveries. Please, please make sure you enter your address correctly while ordering so you can receive the shipments easily and on time. Unfortunately, we are not responsible for orders sent to an incorrect address. If you have any other questions, feel free to call us at 504-320-4060.